Damp, mould and condensation

DMC

Damp, mould and condensation is common in many homes, especially in the colder winter months. Don’t panic if you do find small amounts mould in your home, it’s more common than you think, it’s only when it’s found in large amounts that it can cause problems.

Minor cases of mould are usually manageable and can be treated by using a fungicidal wash. If left unchecked and untreated, the mould can spread and become a hazard.

Your guide to Awaab’s Law

This new law means we must address emergency hazards and significant hazards in your homes within a certain timeframe.

Emergency hazards

Poses a significant risk and immediate harm to the resident and must be fixed within 24 hours. This includes big cases of damp and mould, gas leaks, exposed electrics, loss of water supply, broken boilers, structural issues and broken windows or doors.

Significant hazards

This covers everything else that poses a risk to health and safety but doesn't require immediate action but must be fixed urgently.

You can find out more about Awaab’s Law, our commitment to you and the timeline for repairs we must follow in our booklet.

If you’re experiencing a major case of damp and mould in your home, it’s really important that you report it to us straight away.

Understanding condensation, damp and mould in your home

A small amount of condensation is quite normal, especially in older or less well-ventilated properties. However, excess condensation can lead to mould growth over time. ‘Understanding condensation, damp and mould in your home’ offers advice around what condensation is, and why it occurs.

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Reducing condensation, damp and mould

It’s difficult to prevent condensation completely but ‘Reducing condensation, damp and mould’ contains tips to lower the amount of moisture in your home, which may in turn help to prevent damp and mould developing.

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What to do if you are experiencing issues with condensation, damp and mould

‘What to do if you are experiencing issues with condensation, damp and mould’ outlines how to identify and manage damp, as well as dealing with minor cases of mould.

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Helping you with damp and mould issues in your home

Always report severe cases of damp and mould to us, so we can address them as soon as possible. ‘Helping you with damp and mould issues in your home’ explains what happens next, once you report damp or mould issues to us.

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Condensation, damp and mould in your home - Easy read

You can read our Easy Read version, which uses words and pictures to help you understand what to do about damp and mould in your home and how we can help you to fix the problem.

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